Global Rx FAQs
▶ How long will it take to receive my order?
Your order will be shipped right to your door in approximately 10-15 business days. Depending on the International Pharmacy you order from delivery times may vary. Health Matters International recommends placing orders 30 days in advance to ensure you do not run out of any medications.
▶ Do I get charged a shipping charge for each prescription?
No, one shipping charge will be processed per ORDER per country, not per prescription. Multiple orders going to the same address will only be charged one shipping charge per country.
▶ Are all medications available from our Global Rx Services?
Not all prescription medications are available.Most products are available from our International pharmacies however product search will confirm available medications.
▶ How can you guarantee the quality of your International products?
The Company only contracts with pharmacies that are licensed and accredited in New Zealand, Italy, South Africa, India, Canada, Australia and the United States. The Canadian government as well as other countries we choose to ship from is held to VERY strict requirements for the manufacturing and distribution of medication. These requirements are equivalent to or stricter than US requirements, and all of our sources are US-FDA approved.
▶ How do I pay for my order?
We accept Visa, MasterCard and Discover. Payment will be collected when order is placed. All prices are in USD and your credit card will be charged accordingly.
▶ Why can’t I buy Valium, Tylenol #3 or similar medications?
To comply with established standards of practice - we are unable to ship controlled substances except to US residents when shipped from our US pharmacy.
▶ Will you bill my insurance Company?
Unfortunately, no. Because the pharmacy is located in Canada, we cannot accept any foreign insurance. We will however provide you with a receipt that your insurance company may or may not accept.
▶ Is there a limit to how much I can order?
Yes, you can only order up to a three month or 90 day supply for each prescription. It is important to make sure your doctor adds three refills to your prescription so that we can use the same prescription for your refills (9 months).
▶ Is a prescription required?
Yes a valid prescription from a licensed physician is required for all prescription medications that will be ordered. The prescription MUST be MAILED to our Global Rx Services Department before the order can be shipped. Prescription must be in the English language ONLY.
▶ What is the difference between Brand and Generic Medications?
A generic drugs is the exact same or a copy of the brand name drug in dosage, safety, strength, quality, performance and intended use. Price of generic drugs are much cheaper for the exact same product. Pharmaceutical Brand Name companies have huge investment costs that they must recover so they increase the price of drugs to compensate. NOTE: We use the term branded generic to refer to generic versions of brand medications manufactured in India and sold under in-country brand names.
▶ Why are the Network’s Global Rx Services prices so low?
One reason is price control. The Canadian and some other countries governments control how much pharmaceutical companies can charge for brand name products. In the USA and some other countries the pharmaceutical companies can charge what the market will bear. Patent laws vary by country and, as a result, generic prices are available in countries that do not have brand name patent laws. On average, you will save 30-80% ordering your medications from our Global Rx Services.